Payment Procedure

• For first-time Product/Item purchases:
  Select Products > Click “Add to Basket” > Click “Continue to Payment” > Review Order > Register with delivery details > Click “Check Out” > Select Payment Method (Credit/Debit Card) > Submit Card Details > Click “Proceed to Payment”.
• For continuous Product/Item purchases:
  Select Products > Click “Add to Basket” > Click “Continue to Payment” > Review Order > Confirm/Edit delivery details > Click “Check Out” > Select Payment Method (Credit/Debit Card) > Submit Card Details > Click “Proceed to Payment”
• For Service Bookings:
  Select a Service > Click “Book Now” > Select Reservation Slot > Fill Booking Form > Click “Pay Now” > Select Payment Method (Credit/Debit Card) > Submit Card Details > Click “Proceed to Payment”

Payment Terms

By placing an order with us, you are

1. offering to purchase a product
2. representing that you are of a legal age to form a binding contract
3. representing all information you provide to us in connection with such order is true and accurate
4. the authorized user of the payment method provided.

The receipt by you of an order confirmation does not constitute our acceptance of an order. We retain the right to refuse any order request made by you at any given moment.

Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept, modify or decline your order, or any potion thereof, even after your receipt of an order confirmation from us, for any reason whatsoever, and you will be duly notified of the same.

We reserve the right to limit the number of items ordered and to refuse service to you without prior notification, where the need so arises. In the event that an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed.

If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, we will credit your Surya Shri Member account in Surya Shri Tokens equal and exact to the amount already being charged within 24 business hours.

Where an order has been placed, the payment method cannot be changed

Your card details will be protected using the __________ used by our authorized payment gateway partner/s.

We do not retain your credit / debit card information; it is submitted directly to our authorized payment gateway partner/s for payment processing.

You can be assured that every credit/debit card transaction on SuryaShri.lk occurs within a secure environment.

Furthermore, your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard) used by our payment gateway partners.

Basic Procedure

Your order will be processed within 1 business day and delivered to you within 3-7 business days following the order confirmation email and/or SMS.

As a standard procedure you will not be contacted when the order is dispatched or prior to the delivery being made. As we work with multiple delivery partners, each of them have their own channels of communications, such as text messages, emails, or calls. Typically, the delivery partner may contact the customer prior to their arrival, but we cannot guarantee that. If you are not available at the time of the delivery attempt, they will try and contact you. If they are unable to deliver the product/item, our courier partner will schedule one more re-delivery attempt at another time on the same day or on a later date.

All packages need to be signed for at delivery and once signed for Surya Shri does not take responsibility for damages caused after delivery.

If you are unable to accept the package in person please inform a trusted person to accept & sign for it in your place. However Surya Shri takes no responsibility for deliveries signed by an alternative person.

Note that delivery charges may vary depending on products, quantity, type, etc. You can know exact delivery charges for your purchase at the checkout, before making your payment.

You can track your order by clicking on ‘______________. Select ‘Your Orders’ in the drop down menu to view details of your purchases.

Select the item / order you want to track and click “View”. The current status of the order (pending pick-up / in-transit / dispatched for delivery) will be displayed against it.

The parcel being delivered can only be opened, after you have signed for the package. Surya Shri does not take responsibility for damages caused after delivery. If there is any issue with the item delivered, you can get in touch with our customer service team here within 24 business hours from time of delivery for complaints.

Multiple delivery partners are in association with SURYA SHRI. Hence, the operating hours for each delivery partner may differ. However, you can expect your delivery between 8:00am to 7:00pm

Our delivery partners may contact you prior to the delivery attempt in order to coordinate the exact time and location of delivery

Having received an e-mail/SMS confirmation on your delivery, we advise you to check with anyone at your pickup location in case they have accepted the parcel on your behalf.

If you still fail to locate your parcel, you can reach out to our customer care team here, and we will be happy to assist you.

Generally, we try to bundle all items to one delivery as much as possible (where multiple sellers are involved). But there can be instances where lead times differ between sellers. At such times, you may receive the items of your order across multiple deliveries.

However, if you ordered all the items from one seller and still find some items missing in your parcel, then please reach out to our customer care team by clicking here, and we will resolve the matter for you right away.

SURYA SHRI does not offer next day (within 24 hours) delivery as a guaranteed service at the moment. However, please be rest assured that we will try our best to ensure your parcel is delivered within the agreed delivery time or prior, given the circumstances.

Delivery charges for individual orders are based on the rate structure give below;
Item pickup and delivery within Colombo - LKR

Return Policy

Once processed, confirmed and dispatched for delivery on our end a product cannot be returned or exchanged unless and only in the following events enlisted under ‘Grounds for Return and Exchange’.

However Surya Shri does not take responsibility for damages caused after delivery. Please contact our customer care team by clicking here and we will assist in exchanging your order with a different product of your choice to equal the price of the former product/service.

Exchanges are allowed only for services and products listed on the “Wellness” category which do not fall into the type of sealed and/or bottled products/items where the original price tag of the product is intact and is in its original saleable condition.

If you wish to exchange your item prior to delivery dispatch, to a different product, size or other available service to that which was originally ordered, please contact our customer care team here in order to make a request for an exchange.

Any service maybe exchanged or postponed to a different service or time as long as it is 72 hours prior to the start time of the originally reserved appointment.

It should be noted that the price of the new product or service you are ordering in place of your original order must be equal or higher in value to the price at which you purchased the original product/service.

SURYA SHRI team strongly recommends you to check the product/service details/ sizes/ colours/ materials used/ service inclusives etc. from the product/service specification provided on site under each product/service (where applicable) or by directly contacting us, prior to placing your order.

Please drop your request to our customer care team by clicking here and assistance will be provided for you to return the defective/ faulty item/order allowing you to place an order for a new one in exchange or credit product/item value to member wallet.

Refunds on a sold item shall not be allowed. We provide all customers with an exchange option in replacing the defective/ faulty product.

Grounds for Return and Exchange

A return can be requested in case of the following:

• Damaged or defective items prior to delivery
• Delivery of a wrong item/package with regards to the original order (Please note that the product image as seen on the SURYA SHRI website may or may not be an exact representation of the product shipped to you)
• Does not fit the description featured under the product on sale
• Any service 72 hours prior to the start time of the reserved appointment

Items with no return policy

Any and all products/items enlisted on the Surya Shri website are not eligible for return unless proven faulty. However products/items that do not fall into either category of the following criteria may be allowed to exchange.

Listed below are products which are not eligible for exchange:

• Any and all sealed/bottled products/items under the “Wellness” and “Curative” category
• Any and all products/items under the “Curative” category
• Products/items with the ‘Limited Edition’ label on display
• Items marked for ‘sale’ and/or ‘special discount’
• Gift vouchers
• Opened (product seal/price tag not intact) & used products (e.g. cosmetic and wellness tools)
• Items found with traces of fair wear & tear

Note that any and all products/items are subjected to quality checking and vetting by Surya Shri to assure that the products/items are in a saleable condition and should be compatible with the following conditions:

Unused product: The product/item should be unused, unwashed, unsoiled and undamaged

Originally delivered product: The product must have the original SURYA SHRI tag/seller tag/price tag/name/image/brand/serial-number/article-number/barcode etc. whichever that was originally tagged to the product in their original packaging when delivered along with the receipt of the payment confirmation.

Damages due to neglect, improper usage or wrongful application will not be considered as qualified for return or exchange

Products/items submitted without meeting the above requirements, will not be accepted as a return or as one that is eligible for exchange.

Return and exchange requests may take a period of 7-21 business days to complete if accepted by the Surya Shri team.

No item can be returned after the above mentioned policy period. Please contact customer service for more information.

Cancellation of an Order

Once an order is placed, it cannot be cancelled within 24 business hours of placing the order, yet the payment cannot be reversed. However, the payment made for the cancelled order will be automatically remitted to your member wallet on the Surya Shri site to be used on a future occasion when purchasing product(s) and/or service/s.
This policy is largely to safeguard SURYA SHRI who sometimes produce items especially to your order.

While SURYA SHRI accept returns and exchanges depending on their suitability for such requirements, we do not pay for return delivery costs. Therefore you will be required to bare the return and redelivery charges if the cause for such action was not related to a fault at out end.

The replacement item shall be re-delivered to you at no additional cost only if the exchange resulted due to causes solely related to a fault by SURYA SHRI, its employees or partners.

Packages should be mailed to:

Return & Exchange,

Surya Shri International (PVT) LTD,

112, 5th Ln, Kendahenawatte Rd,

Depanama,

10230.

Return Policy

Once processed, confirmed and dispatched for delivery on our end a product cannot be returned or exchanged unless and only in the following events enlisted under ‘Grounds for Return and Exchange’. However Surya Shri does not take responsibility for damages caused after delivery. Please contact our customer care team by clicking here and we will assist in exchanging your order with a different product of your choice to equal the price of the former product/service.